FAQs
Frequently Asked Questions
How can I contact Dioat?
Email support@dioat.com. If your question concerns an order, include your order number so we can assist efficiently.
How long does delivery take?
Orders are normally processed within 3 business days. Estimated transit time is 5–11 business days, making the estimated total delivery time 8–14 business days. Carrier, customs, weather, holidays, and peak-season delays may affect delivery.
How can I track my order?
When tracking is available, we send tracking details to the email address used at checkout after the order ships. Tracking information may take time to update after the carrier receives the parcel.
Can I change or cancel my order?
Contact support@dioat.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after an order enters processing.
What if I entered the wrong shipping address?
Email us immediately. If the order has not been processed or shipped, we may be able to correct it. Customers are responsible for providing complete and accurate delivery information.
What is your return period?
You may request an eligible return within 30 days of receiving your order. Items must generally be unused, unworn, in their original condition and packaging, with proof of purchase. Contact us before returning an item. See our Return & Refund Policy for complete details.
What if my item is damaged, defective, or incorrect?
Contact support@dioat.com promptly with your order number and clear photos of the item and packaging. We will review the issue and work toward an appropriate resolution.
When will I receive my refund?
After a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and card providers may require additional processing time.
Will I pay customs duties or taxes?
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.
Do you offer exchanges?
The fastest way to receive a different item is generally to return the original item, if eligible, and place a new order after the return is accepted.
Where can I manage a subscription?
Use the Subscription Management link in the footer to view or manage an eligible subscription associated with this store.
What are the standard shipping rates?
Orders below US$50 have a US$6.99 standard shipping charge. Orders of US$50 or more qualify for free standard shipping. Local-currency equivalents are converted where supported; final rates and available delivery methods are shown at checkout.