Refund policy

Return & Refund Policy

At Dioat, we want you to be satisfied with your purchase.

Returns
You may request a return within 30 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, with proof of purchase. To start a return, contact support@dioat.com before sending any item back. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at support@dioat.com with your order number and clear photos so we can evaluate the issue and make it right.

Non-returnable items
For hygiene and safety reasons, used personal-care items, customized items, gift cards, clearance/final-sale items, and any product that cannot be resold may not be eligible for return unless defective or required by applicable law.

Return shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service.

Refunds
After we receive and inspect the return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

Exchanges
The fastest way to receive a different item is to return the original item and place a new order after the return is accepted.

Order changes and cancellations
Contact support@dioat.com as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing.

Contact
Questions about returns or refunds may be sent to support@dioat.com.